Privacy Policy

Last updated: December 27, 2025

1. Introduction

AK Labs ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our DICOM Router software and related services.

2. Information We Collect

2.1 Information You Provide

  • Contact information (name, email, company name) when you schedule a demo or contact us
  • Account information when you register for our services
  • Payment information (processed securely through third-party payment processors)
  • Communications when you contact our support team

2.2 Self-Hosted Software

DICOM Router is self-hosted software that runs on your own infrastructure. We do not have access to:

  • DICOM medical images or patient data processed by the software
  • Your routing rules, destinations, or configuration
  • Any data stored in your local database

2.3 Usage Analytics (Optional)

If you opt-in, we may collect anonymized usage statistics to improve the software. This data does not include any PHI (Protected Health Information) or patient data.

3. How We Use Your Information

  • To provide and maintain our services
  • To process your license purchases and payments
  • To send you important updates about the software
  • To provide technical support
  • To improve our software and services
  • To comply with legal obligations

4. HIPAA Compliance and Our Role

4.1 Not a Business Associate

WE ARE NOT A "BUSINESS ASSOCIATE" UNDER HIPAA. As a self-hosted solution, the Software runs entirely on your infrastructure. We do not access, store, process, or transmit any Protected Health Information (PHI) or electronic Protected Health Information (ePHI).

We will not sign Business Associate Agreements (BAAs). You are the sole data controller and are responsible for all HIPAA compliance requirements in your deployment.

4.2 Your HIPAA Responsibilities

You maintain full control over your data and are solely responsible for HIPAA compliance in your environment. The Software includes features that may support HIPAA compliance efforts:

  • Audit logging capabilities for PHI access tracking
  • Support for encrypted data transmission (TLS/SSL)
  • Access controls and authentication mechanisms
  • Configurable data retention policies

However, proper configuration, security measures, and compliance procedures are your responsibility. The presence of these features does not guarantee HIPAA compliance.

4.3 No Liability for Data Breaches

WE ARE NOT RESPONSIBLE FOR ANY DATA BREACHES, UNAUTHORIZED ACCESS, OR SECURITY INCIDENTS INVOLVING YOUR SELF-HOSTED DEPLOYMENT. You are solely responsible for:

  • Securing your servers, networks, and infrastructure
  • Implementing and maintaining appropriate security controls
  • Monitoring for and responding to security incidents
  • Notifying affected individuals and authorities as required by law
  • Bearing all costs associated with data breach remediation

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure software development practices

6. Third-Party Services

We use the following third-party services:

  • Cal.com for scheduling demos
  • Payment processors (Stripe) for license purchases
  • Email service providers for communications

These services have their own privacy policies and handle data according to their terms.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. License and payment records are kept for accounting and legal compliance purposes.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our software.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: contact@aklabs.dev
Address: Seoul, South Korea